Replacement Policy

At Kansoraa Luxe, we carefully inspect and package every order before dispatch. We currently offer replacements only for products received in a damaged or defective condition.

Damaged or Defective Products

If you receive a damaged or defective product, you may request a replacement by contacting us at kansora14@gmail.com.

Mandatory Unboxing Video

A clear and continuous unboxing video is mandatory to claim a replacement.

The video must:

• Start before opening the package.

• Clearly show the sealed package and shipping label.

• Capture the complete unboxing process without cuts, pauses, or edits.

• Clearly show the damaged or defective product.

Replacement requests without a valid unboxing video will not be accepted.

Replacement Request

Please email us at kansora14@gmail.com with:

• Your order number.

• A brief description of the issue.

• Clear photographs of the damaged product.

• The complete unboxing video.

Replacement requests must be raised within 48 hours of delivery.

Once the claim is reviewed and approved, we will process a replacement for the damaged or defective product.

No Returns or Refunds

Kansoraa Luxe does not accept returns or offer refunds for change of mind, personal preference, or any other reason.

Only approved claims for damaged or defective products are eligible for replacement.

Contact Us

Kansoraa Luxe
Email: kansora14@gmail.com

Last Updated: July 2026